We answer your questions
Frequently asked questions
Who can buy at El Roble Market?
Businesses and wholesale buyers with an approved account. Anyone can browse the catalog, but prices and purchases are exclusive to wholesale accounts. Applying is free and we reply by email.
How do I apply for a wholesale account?
Fill in the application form with your business details: company, tax ID, phone and address. We review every application and let you know once it is approved; from then on you see prices and can submit purchase orders.
How does the purchase order work?
You build your cart and submit it as a purchase order, without paying at that point. Our team reviews it, confirms availability and agrees shipping or in-store pickup with you. Once the order is settled, we send you the payment link.
What does "Backorder" mean on a product?
It is not physically in our warehouse right now, but we can source it through our supplier network. Include it in your order as normal: when we review it we confirm availability and timing.
How is shipping charged?
Shipping is quoted order by order, based on volume and destination, while we review your order. You can also pick up your goods at our store at no shipping cost.
How do I pay for my order?
With PayPal or by bank transfer (Zelle). We send the payment link once your order is confirmed; with payment received, we dispatch.
Is there a minimum order?
It depends on the store's current settings; if a minimum applies, you will see it when submitting your purchase order.